Your payment is taken at time you order. Credit cards and PayPal requests are charged the day you place your order. If you are paying with an echeck, the ACH withdrawal will take place 24–72 business hours following the date you placed your order. If you pay with a check or money order, your order will be released when funds have cleared our bank. Once your order has been paid or as we call it approved, your order date is locked and eFoods will package and ship your order as soon as possible.
In the unfortunate event you decide to cancel your order before it has shipped, we will refund your full order amount including shipping less a 5% cancelation fee. If you cancel a layaway or stowaway order, we will refund the amount you have already paid less a 5% cancelation fee. If your order has been shipped, you may return any unopened product at your expense within 20 days for a full product refund less a 5% cancelation fee (shipping costs are non-refundable). All returns must have a return authorization number, and a refund will be issued in the form of a check within 5-7 business days after receipt of unopened product. All returns will be issued in the form of a check and must have a return authorization number, which can be obtained by calling our main office at 800-810-4441.
We want you to be satisfied with your purchase. If anything fails to meet your expectations, please call 800-810-4441 and we will make it right with you! We are also confident you won't find a better product anywhere else. All eFoodsDirect products meet the highest processing and packing standards. If there are damaged or defective items, please notify us within 30 days of delivery and they will be replaced absolutely free of charge.